RETURNING AN UNDAMAGED PRODUCT YOU PURCHASED:
We hope you are delighted with your purchase, however if you are not completely satisfied we will happily offer a full refund for all returns purchased from www.vagabond-house.com for up to 45 days from the date of purchase.
RETURNING A GIFT YOU RECEIVED:
We completely understand you may want to return a gift you have received without the gift giver’s knowledge. (This is a frequent question for us). We are happy to exchange a gift you received for credit to use at www.vagabond-house.com. We won’t tell the gift giver if you don’t.
RETURNING OR REPLACING AN ITEM YOU PURCHASED THAT ARRIVED DAMAGED OR DEFECTIVE:
We stand behind our products 100%, however we believe there is a reasonable amount of time in which you will know that the product you purchased was damaged or defective. This includes products that break or have other issues, such as discoloration, chips, or other cosmetic damage. If you need to return a product that has problems, please email firstname.lastname@example.org with a description (photos help) of the damage or defect within 120 days of purchase.
HOW TO SHIP US A RETURN:
For your security and peace of mind when shipping back to us, we strongly advise insuring your shipment as we cannot be responsible for items damaged or lost in transit.
To ensure your return gets into the right hands for swift resolution, please email
email@example.com or call 626-264-8686 to receive a return authorization document.
If you do not have a return authorization document, it will take longer to process your return – and you must include a detailed packing list for all items you are returning along with your name, email address and a daytime phone/message number.
ATTN: Retail Returns
123 E. Montecito Avenue
Sierra Madre, CA 91024
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
LATE OR MISSING REFUNDS
We hope this never happens but if we have emailed that we are issuing a refund and you haven’t seen in on your credit card electronic statement yet, please be aware that it can take up to 72 hours after we have refunded your credit card for the return to post to your account.
If 72 hours have passed since you received the email stating we are refunding your purchase and it is still not applied to your credit card statement, please contact your credit card company and have them check one more time.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org