Terms & Conditions

    Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the VagabondHouse.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.

    These Terms and Conditions May Change

    Vagabond Group, Inc. reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the VagabondHouse.com web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site.

    Forms of Payment

    Vagabond House, Inc. accepts Visa, MasterCard, Discover, and American Express.   All credit cards are processed by Authorize.Net Payment Gateway and are not stored on Vagabond House servers.

    Credit Card Processing

    Upon online approval of your credit card, your order will be processed. Your card will be only charged when the order is shipped.

    Taxes

    All taxes are calculated and included in the final price communicated at the end of your order. Vagabond Group, Inc. is required by law to declare an accurate value on all shipments.  Vagabond House collects sales tax for all order shipping into the state of California. 

    Shipping

    Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The approximate shipping cost for your order will be added and displayed at checkout. Final shipping costs may vary slightly based on the exact weight and dimensions of your order.

    Shipping/Tracking

    Once shipped, your order may be tracked using this web site. The tracking number can be retrieved from your order status. Orders must be placed weekdays before 2:00 pm PST if overnight delivery is requested. Weekend and Holiday delivery is not available. Orders placed on weekends will be processed and shipped on Monday/the following business day. Orders placed on a holiday will be processed and shipped on the following business day.

    Special

    We do not ship to PO Boxes.

     

    Customer Service

    If you have any questions concerning your order or encounter any problems with your Vagabond House item(s), please contact a Customer Service Representative at 1.626-264-8686 from 9 AM to 4 PM PST Monday through Friday.

    Return/Exchange Policy

    If your Vagabond House selection does not entirely meet your satisfaction, we will gladly exchange or refund your purchase, exclusive of delivery charges and any discounts applied, within 30 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, in the original packaging. Item(s) purchased on VagabondHouse.com cannot be returned at our Retail Partners Store.

     To return an item(s) please email info@VagabondHouse.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number and return label via email

     Once you receive the RMA return label please:

    Securely package your items in a sturdy shippable carton

    Enclose the RMA form in the carton

    Note the RMA number on the outside of the carton near The Vagabond House return address.

    Once received and inspected, a credit will be issued for all returned merchandise meeting the 30 day guarantee provisions. The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.

    Please note that this policy applies only to items purchased on VagabondHouse.com

    Return Address:

            Vagabond House, Inc.

            Returns Department

            123 E Montecito Ave

            Sierra Madre, CA 91024

     

    Cancellations

     Unfortunately, since we are processing your order as quickly as possible, we are not able to accommodate order cancellations.

    Gift Certificates Terms & Conditions

    Gift certificates must be used prior to expiration, which is twelve (12) months from the date of issuance.

    Gift certificates must be redeemed through the Vagabond House web site, http://www.VagabondHouse.com and used toward the purchase of products listed in the VagabondHouse.com's online catalog.

    Gift certificates cannot be used to purchase gift certificates.

    Gift certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.

    If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.

    Gift certificates and their use on the VagabondHouse.com are subject to VagabondHouse.com's general conditions of Use and Privacy Notice

    Vagabond Group, Inc. is not responsible for lost or stolen gift certificates. If you have any questions, please contact Customer Service by phone at 1-626-264-8686 or by e-mail at info@vagabondhouse.com.

    VagabondHOuse.com will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained gift certificate is presented through the VagabondHouse.com web site.

    VagabondHouse.com may provide gift certificate purchasers with information about the redemption status of gift certificates.

    Vagabond Group, Inc. makes no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state or province laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

    By visiting VagabondHouse.com, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these terms and conditions and your use of the gift certificate.

    Vagabond Group Inc. reserves the right to change these terms and conditions from time to time in its discretion, with or without notice.

    All terms and conditions are applicable to the extent permitted by law.

    Gift certificates are quoted in United States currency, and are redeemable in United States currency.