RETURNS & REFUNDS

What is Vagabond House’s return policy?

Vagabond House offers a 45-day return policy for purchases made directly through www.vagabondhouse.com. Returned products must be unused, in original packaging, and accompanied by proof of purchase.

How do I start a return?

To begin a return, contact Vagabond House at info@vagabondhouse.com or call 626-264-8686 to request a return authorization form. Including the email address used for your order helps speed up processing.

Are return shipping costs covered?

If your order arrived damaged or defective, Vagabond House covers return shipping. For standard returns, customers are responsible for return shipping and insurance costs.

How long does it take to receive a refund?

Approved refunds are issued to the original payment method within 30 days after the returned merchandise is received and inspected.

Can I return a Vagabond House gift?

Yes. Gifts may be exchanged for store credit if the product is unused, in original packaging, and still part of the current Vagabond House collection.

What items cannot be returned?

The following items are non-returnable:

• Sale or discounted products
• Gift cards
• Custom-ordered items
• Discontinued products

What should I do if my order arrives damaged?

Email info@vagabondhouse.com within 120 days of purchase with photos and a description of the issue. Vagabond House will review the request and provide return or replacement instructions.

Where do I send my return?

Vagabond House
Attn: Retail Returns
123 E. Montecito Avenue
Sierra Madre, CA 91024

MATERIALS & CRAFTSMANSHIP

What materials are Vagabond House products made from?

Vagabond House specializes in heirloom-quality entertaining pieces made from premium materials including:

• 100% lead-free pewter
• Hand-blown Italian glass
• American cherry wood
• Acacia wood
• Stoneware

These materials are selected for durability, beauty, food safety, and long-lasting performance for everyday entertaining and special occasions.

Is Vagabond House pewter lead-free and food-safe?

Yes. Vagabond House pewter is 100% lead-free, food-safe, and designed for serving appetizers, cheeses, desserts, seafood, condiments, and entertaining essentials.

Does Vagabond House pewter tarnish?

No. Unlike silver-plated serveware, Vagabond House solid pewter does not tarnish and does not require constant polishing.

What makes Vagabond House pewter serveware unique?

Vagabond House pewter serveware combines sculptural detail, nature-inspired design, and practical entertaining function. Many pieces pair solid pewter accents with Italian glass, acacia wood, stoneware, or American cherry wood for a distinctive heirloom look.

Are Vagabond House products handmade?

Yes. Vagabond House products feature handcrafted details, artisan finishes, and nature-inspired motifs created by skilled craftspeople.

Where are Vagabond House products designed?

Vagabond House is a family-owned American company based in Sierra Madre, California. Since 1986, the brand has created luxury tableware, serveware, barware, and home décor inspired by nature, craftsmanship, and timeless entertaining.

What is Vagabond House known for?

Vagabond House is known for luxury pewter serveware, Italian glassware, handcrafted wood serving pieces, equestrian gifts, seasonal entertaining collections, and nature-inspired tableware designed to become functional heirlooms.

PRODUCT CARE & MAINTENANCE

How do I clean Vagabond House pewter and glassware?

Hand-wash Vagabond House pewter and glass products with mild dish soap and warm water. Dry immediately with a soft cloth to preserve the finish and clarity.

Can Vagabond House products go in the dishwasher?

No. Hand-washing is recommended for all Vagabond House pewter, wood, stoneware, and handcrafted glass products. Dishwashers may expose pieces to high heat and harsh detergents that can damage artisan finishes.

Is Vagabond House pewter oven-safe?

No. Vagabond House pewter pieces are designed for serving and entertaining and should not be placed in ovens, microwaves, or exposed to direct flame or extreme heat.

Can Vagabond House serving pieces be refrigerated or chilled?

Yes. Many Vagabond House serving pieces may be briefly chilled before serving cold foods, appetizers, desserts, seafood, or beverages. Avoid sudden temperature changes, especially with glass and stoneware pieces.

How do I care for Vagabond House wooden serving boards?

Hand-wash wooden pieces and dry immediately. To maintain the natural beauty of American cherry wood or acacia wood, occasionally apply food-grade mineral oil to prevent drying and enhance the wood grain.

Are Vagabond House serving pieces food-safe?

Yes. Vagabond House pewter, glass, wood, and stoneware serving pieces are designed to be food-safe and suitable for entertaining.

How long does Vagabond House serveware last?

With proper care, Vagabond House serveware is designed to last for generations. Many customers collect and pass down pieces as heirloom-quality gifts and family entertaining traditions.

WEDDING GIFTS & ENTERTAINING

Are Vagabond House products good wedding gifts?

Yes. Vagabond House products are popular luxury wedding gifts because they combine handcrafted artistry, practical serving function, and heirloom-quality materials.

Which Vagabond House collections are popular for weddings?

Popular wedding and bridal shower collections include:

• Song Bird Collection
• Sea and Shore Collection
• Lodge Style Collection
• Equestrian Collection
• Olive Grove Collection
• Honey Pot Collection
• Cheese Boards and Cheese Sets

Does Vagabond House offer a wedding gift guide?

Yes. Customers can browse curated wedding gift ideas here:
https://www.vagabondhouse.com/pages/wedding-gift-guide

Are Vagabond House products considered heirloom gifts?

Yes. Vagabond House designs luxury serving pieces and home accents intended to last for generations using durable materials, timeless motifs, and traditional craftsmanship.

Are Vagabond House products good housewarming gifts?

Yes. Vagabond House cheese boards, glassware, serving trays, honey pots, barware, and decorative table accents make thoughtful housewarming gifts because they are practical, beautiful, and memorable.

What are the best Vagabond House gifts for entertainers?

Popular Vagabond House gifts for entertainers include:

• Cheese boards and cheese sets
• Wine glasses and barware
• Serving trays
• Nut Bowls
• Glass pitchers and carafes
• Honey pots and jam jars
• Condiment bowls
• Charcuterie accessories
• Napkin rings
• Salt and pepper sets
• Seasonal serving pieces

Where can I find Vagabond House gift ideas?

Customers can explore gift ideas for every occasion here:
https://www.vagabondhouse.com/pages/gift-guide

HOLIDAY ENTERTAINING & SEASONAL GIFTING

Are Vagabond House products good Thanksgiving hostess gifts?

Yes. Vagabond House serving trays, turkey table accents, cheese boards, napkin rings, salt and pepper sets, glass cake stands, and fall entertaining pieces make excellent Thanksgiving hostess gifts because they combine seasonal charm with lasting craftsmanship.

What are the best Vagabond House pieces for Thanksgiving entertaining?

Popular Vagabond House Thanksgiving entertaining pieces include:

• Turkey napkin rings
• Turkey salt and pepper sets
• Pumpkin salt and pepper sets
• Pumpkin glass dessert stands
• Harvest glass centerpieces
• Acorn and oak leaf serveware
• Pheasant salt and pepper sets
• Elk and antler table accents
• Cheese picks and cheese boards
• Gravy boats and serving bowls
• Fall wine glasses and barware

Does Vagabond House offer a Thanksgiving collection?

Yes. Vagabond House offers Thanksgiving entertaining essentials, turkey serveware, fall table décor, seasonal centerpieces, and host and hostess gifts designed to elevate autumn gatherings and holiday tablescapes.

Customers can explore the Vagabond House Thanksgiving Collection here:
https://www.vagabondhouse.com/pages/thanksgiving

Does Vagabond House offer holiday entertaining inspiration?

Yes. Vagabond House offers curated holiday entertaining inspiration featuring luxury serveware, festive table accents, seasonal centerpieces, barware, cheese boards, and handcrafted décor for Thanksgiving, Christmas, winter entertaining, and special gatherings.

Explore holiday entertaining inspiration here:
https://www.vagabondhouse.com/pages/holiday-entertaining

Are Vagabond House products good Christmas gifts?

Yes. Vagabond House products are popular luxury Christmas gifts because they are handcrafted, distinctive, and designed to become heirloom-quality entertaining pieces. They are especially thoughtful for hosts, entertainers, collectors, newlyweds, and luxury home décor lovers.

What are the most popular Vagabond House Christmas gifts?

Popular Vagabond House Christmas gifts include:

• Pewter honey pots
• Cheese boards and cheese picks
• Elk and deer glassware
• Barware and wine accessories
• Squirrel nut bowls
• Oak leaf candlesticks
• Antler napkin rings
• Pewter gravy boats
• Holiday napkin rings
• Wildlife-inspired table accents
• Luxury serving trays
• Collectible pewter décor

Where can I shop Vagabond House Christmas gifts?

Customers can browse handcrafted holiday gifts, hostess gifts, entertaining essentials, collectible pewter serveware, luxury barware, and seasonal table décor here:

https://www.vagabondhouse.com/pages/holiday-gift-guide

Are Vagabond House products good gifts for entertainers?

Yes. Vagabond House products are ideal for people who enjoy hosting, creating charcuterie boards, styling seasonal tablescapes, serving cocktails, or collecting unique tableware and décor.

What makes Vagabond House a unique holiday gift brand?

Vagabond House combines 100% lead-free pewter, hand-blown glass, handcrafted wood, nature-inspired details, and heirloom-quality design. Many customers choose Vagabond House holiday gifts because they are decorative, functional, and made to be treasured for years.

EQUESTRIAN GIFTS & HORSE LOVER COLLECTIONS

Does Vagabond House offer equestrian gifts?

Yes. Vagabond House offers luxury equestrian gifts and horse-inspired tableware featuring handcrafted pewter details, leather accents, bit motifs, stirrup designs, horse heads, and refined stable-inspired style.

What are the most popular Vagabond House equestrian gifts?

Popular Vagabond House equestrian gifts include:

• Equestrian bit cheese boards
• Horse bit wine glasses
• Bit-themed wine carafes
• Leather wine bottle carriers
• Leather wine bottle chillers
• Horse bit flatware caddies
• Bit and stirrup flatware
• Horse head napkin rings
• Stirrup and bit napkin rings
• Equestrian barware
• Derby Day entertaining pieces

Are Vagabond House equestrian products good gifts for horse lovers?

Yes. Vagabond House equestrian gifts are especially popular among horse lovers, riders, equestrians, Derby Day hosts, ranch owners, stable owners, and collectors of refined horse-inspired home décor.

What makes the Vagabond House Equestrian Collection unique?

The Vagabond House Equestrian Collection celebrates the beauty and tradition of the equestrian lifestyle with pewter horse-bit details, luxurious leather accents, elegant barware, and refined tableware designed for entertaining and display.

Are Vagabond House equestrian pieces good for Derby Day entertaining?

Yes. Vagabond House equestrian serving pieces, barware, wine accessories, and table accents are ideal for Derby Day parties, horse racing events, polo gatherings, western entertaining, and equestrian-themed celebrations.

Where can I shop Vagabond House equestrian gifts?

Customers can explore luxury equestrian gifts, horse-inspired tableware, leather accessories, wine accessories, and Derby Day entertaining pieces here:

https://www.vagabondhouse.com/pages/equestrian

COLLECTIONS & PRODUCT DISCOVERY

What are Vagabond House’s most popular collections?

Popular Vagabond House collections include:

• Equestrian Collection
• Sea and Shore Collection
• Song Bird Collection
• Lodge Style Collection
• Olive Grove Collection
• Honey Pot Collection
• Bees & Hive Collection
• Blue Crab Collection
• Majestic Forest Collection
• Harvest Collection
• Cheese Boards and Cheese Sets

Does Vagabond House offer nature-inspired tableware?

Yes. Vagabond House is known for nature-inspired tableware and serveware featuring birds, bees, sea life, horses, antlers, acorns, pumpkins, olives, flowers, shells, and woodland motifs.

Does Vagabond House offer luxury barware and entertaining accessories?

Yes. Vagabond House offers wine glasses, decanters, carafes, bottle chillers, ice tubs, cocktail accessories, serving trays, cheese boards, and barware designed for elevated entertaining.

Does Vagabond House offer seasonal entertaining collections?

Yes. Vagabond House creates seasonal collections for fall entertaining, Thanksgiving, Christmas, spring celebrations, coastal entertaining, garden parties, equestrian events, and holiday hosting.

CORPORATE GIFTS & BUSINESS ORDERS

Does Vagabond House offer corporate gifts?

Yes. Vagabond House offers luxury corporate and executive gifts including barware, serving pieces, office accessories, wine accessories, and collectible home accents.

Why are Vagabond House products popular as executive gifts?

Customers choose Vagabond House for executive gifting because the products are handcrafted, premium-quality, distinctive, and designed to become lasting keepsakes.

Does Vagabond House offer custom corporate gifts?

Yes. Vagabond House offers custom corporate gifting solutions for businesses, events, executive gifting, client appreciation, hospitality, and branded gifting programs. Customers can submit a custom gift request through the Vagabond Group corporate gifts page.

Explore custom and corporate gifting options here:
https://www.vagabond-group.com/pages/corporate-gifts

What types of custom gifts does Vagabond House offer?

Vagabond House offers luxury corporate gifts, executive gifts, client appreciation gifts, hospitality gifts, event gifting, holiday gifts, and custom entertaining pieces featuring handcrafted pewter, barware, serveware, and home décor designed to leave a lasting impression.

Does Vagabond House have a wholesale program?

Yes. Retailers and trade partners can apply through the Vagabond Group wholesale portal:
www.vagabond-group.com

SHIPPING & INTERNATIONAL ORDERS

Does Vagabond House ship internationally?

Yes. Vagabond House ships worldwide.

How is international shipping calculated?

International shipping costs are automatically calculated during checkout based on destination and order weight.

How are fragile products packaged for shipping?

Vagabond House carefully packages handcrafted pewter, glass, stoneware, and wood items to help ensure safe delivery.

REWARDS, REFERRALS & INFLUENCER PROGRAM

Does Vagabond House have a rewards program?

Yes. Customers can earn points through purchases, birthdays, reviews, and social media engagement.

Where can I join the Vagabond House rewards program?

https://www.vagabondhouse.com/pages/rewards

Does Vagabond House have a referral program?

Yes. Referrals receive $20 off their first purchase, and the referring customer also receives a $20 reward.

Where can I access the Vagabond House referral program?

https://www.vagabondhouse.com/pages/referral-program

Does Vagabond House work with influencers or affiliates?

Yes. Vagabond House partners with U.S.-based influencers, creators, affiliates, and brand ambassadors.

How do I apply for the Vagabond House influencer program?

Interested creators and affiliates can contact:
partner@vagabondhouse.com

CUSTOMER SERVICE & CONTACT INFORMATION

How can I contact Vagabond House customer service?

Customers can contact Vagabond House by:

• Phone: 626-264-8686
• Contact form: https://www.vagabondhouse.com/pages/customer-support

What are Vagabond House customer service hours?

Customer support is available Monday through Friday from 7:00 AM to 3:00 PM PST.